Overview
Bitbuy is a Canadian cryptocurrency exchange used by individuals and businesses to trade popular crypto assets. Logging in securely is essential — this guide explains the standard sign-in flow, common problems and how to fix them, plus best practices for two-factor authentication (2FA) and account recovery.
How to log in (step-by-step)
- Open your browser and go to Bitbuy’s official website (ensure the URL is correct and begins with https://).
- Select Sign In at the top-right of the page.
- Enter the email address associated with your Bitbuy account, then your password.
- If prompted, complete two-factor authentication (2FA) using your authenticator app or backup method.
- After successful verification you’ll be redirected to your Bitbuy dashboard.
Troubleshooting common login issues
If you can’t sign in, try these checks in order:
- Check your internet connection: switch networks or restart your router.
- Verify email and password: ensure there are no extra spaces and Caps Lock is off.
- Clear cache and cookies: browser cookies sometimes interfere with login sessions.
- Try a different browser or device: this isolates device-specific issues.
- Confirm official site: watch for phishing sites—only use the verified Bitbuy domain.
Two-Factor Authentication (2FA) — setup and reset
2FA adds an extra security layer. Bitbuy typically supports time-based one-time passwords (TOTP) from authenticator apps (e.g., Google Authenticator, Authy). To enable 2FA: go to Settings > Security > Two-Factor Authentication and follow the setup wizard.
If you lose access to your authenticator app, use your backup recovery codes saved when you set up 2FA. If you don’t have backups, you’ll need to follow Bitbuy’s account recovery process (identity verification) to reset 2FA.
Unable to login — account recovery
If passwords resets and 2FA backups aren’t available, start account recovery:
- Use the Forgot password link to request a reset email.
- If you can’t access the reset email, contact Bitbuy support with proof of identity and account ownership (copy of government ID, utility bill, and any transaction evidence requested).
- Follow support instructions carefully — account recovery may require multiple verification steps to comply with Canadian regulations and KYC rules.
Security best practices (Canada-specific considerations)
- Use a strong, unique password and a reputable password manager.
- Enable 2FA and securely store recovery codes offline.
- Keep your email account highly secure — it’s the gateway for password resets.
- Be cautious with public Wi-Fi when accessing your exchange account; use a trusted network or VPN if needed.
Conclusion
Accessing Bitbuy is straightforward when you follow secure sign-in steps and enable 2FA. If you encounter issues, work through the troubleshooting list, use password reset links, and contact Bitbuy support for account recovery. Protect your credentials and backups — they’re essential to keeping your Canadian crypto account safe.